![]() ![]() ![]() Please be noted that only the listing price excluding shipping fees would be refunded.Ģ. The item that smells of cigarette smoke or perfumeġ. (this only provide for people who choice customize the size, people email us the measurements will not available for this policy)įollowing Items Excluded From Returning or Exchanging, We do NOT accept refunds and exchange for the item we didn't make wrong, but if the size is really different from your measurements, we will make a new one free for the wrong parts. Especially for Wrong size costumes, once confirmed the error occurred in our side, we will make a new one free (the 1-2 inches difference will be acceptable and 1-2 inches difference is normal) if this caused by the wrong measurements customer provided, CosInStyle are not responsible for this, if the customer wants to order a new one, we can offer the best discount for the new order, in this situation if size revision needed, customers should send the costume back to us at their own cost and we will charge buyers for the revision at cost. We can arrange a new shipment of the missing items for free. Defective/Missing items/Size is different from our website size chart.Ĭustomers should contact us within a week of delivery of items and email us photos to support the claims if you find the package missing item(s) and costume with the wrong size. We also will check each order before we arrange shipment.ġ. As costumes from CosInStyle are all Custom-made according to the buyer's own measurements, so it's really important for us to offer a fair and responsible return/exchange policy. If regrettably, you find our costume(es) have the following issues that could not meet your requirements, you have the right to return the costume(es) to get a refund. Your satisfaction is the most important thing we continuously pursue. It is our great honor that you choose for your cosplay costume. ![]()
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